Terms & Conditions

Terms and Conditions for the use of the Weev services 

PLEASE READ THESE TERMS CAREFULLY

1. ABOUT THESE TERMS & CONDITIONS
2. These Terms & Conditions (the “Terms”) govern the use of any electric vehicle charging stations (each a “Charging Station”) operated by Weev.ie Ltd (in the United Kingdom) and Weev Charging Limited (in the Republic of Ireland) (the “Charging Network”), which may be accessed via the Weev App (the ‘App’) or the Weev website at www.weev.ie (the ‘Website’), or on a “pay-as-you-use basis”, together (the “Services”).
3. Any reference to “Weev” in these Terms shall also be interpreted to include reference to Weev’s business partners that are authorised to operate any parts of the Services on behalf of Weev (including but not limited to billing service providers and customer service providers). Any reference to the Services shall also be deemed to include services provided in collaboration with authorised third-party mobility companies that facilitate roaming arrangements. 
4. These Terms apply to both:

i)               Customers who have registered for a Weev account via the App or the Website (a “Weev Account”) and who pay for the use of the Services via that Weev Account (each a “Weev Member”); and

ii)              Customers who access and use the Services on a “pay-as-you-use” basis (Tap-and-go Customers)”

1. These Terms apply to the Services and all actions forming part of the Services, including, without limitation, the ordering of charging cards and the initiation of charging sessions.  By:

i)                     registering for a Weev account

ii)                   accepting these Terms; and/or

iii)                 by using the Services or any part of the Charging Network,

you are entering into a legally binding contract with Weev (the “Contract”) which incorporates these Terms.   If you are a Tap-and-go Customer, each time you use the Services you are entering into a new Contract with Weev which incorporates these Terms.

If you do not agree with these Terms, you should not register for a Weev Account or use the Services or any Charging Station.

1. To register for a Weev account, you will be required to provide your email address and a chosen password. You must take due care to protect this password against misuse by others and promptly notify Weev about any suspected misuse. You are responsible for keeping the password secure.
2. USING THE SERVICES
3. You shall use the Charging Station correctly and in accordance with the provided instructions.  

b.      Weev may offer the ordering of a charging card for use within the Weev Charging Network (A “Charging Card”) via the App or via the Website.  The price for the Charging Card and associated payment formalities and delivery times will be as shown on the App / Website.

1. Subject to availability of the Services, you can start the charging process at a Charging Station by using the App or a Charging Card, contactless payment, or by scanning a QR code available at the Charging Station (if available).
2. You shall not use any Charging Station that shows any error message, which has any visible defect or damage, or which is not shown on the App as being available for use.
3. It is your responsibility to ensure that the vehicle to be charged at a Charging Station, as well as any accessories or tools provided by you (such as power converters, adapters, or cables), are:

i)                     compatible and suitable for use with the Charging Station,

ii)                    fit for their purpose; and

iii)                  used in accordance with applicable law.

Weev shall have no liability for any loss or damage to any vehicle, accessory or tool which arises as a result of you having failed to so comply.

f.        Charging stations must be used to charge electric vehicles only and for no other purpose whatsoever.  Weev reserves the right to refuse access to the Weev Charging Network to any person who, at Weev’s discretion, has or may use a Charging Station in a manner which it deems to be abusive, illegal, fraudulent or a nuisance.

g.       You shall not interfere or tamper with any Charging Station.

1. Charging Stations may be located within carparks, land, or property (each a “Parking Location”) which are owned or operated by a third party. Therefore, in addition to these Terms, you may also be subject to the specific terms and conditions for parking which apply at the Parking Location, including the requirement to pay a separate parking charge whilst using any Charging Station.  Unless otherwise stated on the relevant Charging Station, our Charges (as defined below) do not include any parking charges which may apply at the Parking Location.
2. You are responsible for familiarising yourself, and complying, with any specific terms and conditions for parking which apply at the Parking Location and Weev, shall have no liability to you in respect of your use of the Parking Location.
3. If there is a problem with any aspect of the Services, please contact us and tell us as soon as possible and allow us a reasonable opportunity to repair the problem.
4. If you have any questions or complaints about the Services, please contact us by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.  
5. CHARGES AND PAYMENT
6. Our charges for the use of the Charging Station (our “Charges”) are inclusive of VAT and are indicated on the Charging Station, on our App, or on the Website. Charges are exclusive of any parking charges which are imposed by the owner or operator of the Parking Location.
7. Weev Members are entitled to different charging rates; therefore, different Charges may apply for Weev Members than for Tap-and-go Customers.
8. Charges will be displayed as fees per kWh of consumed energy. Overstay fees may also be payable and will be displayed on the website https://weev.ie/our-network/driver-resources/our-tariffs.
9. The payment function of the App, as well as any Charging Card, shall each operate only within the Weev Charging Network and that of any roaming partner.
10. Services may be used on a Pre-Pay or Tap-and-Go basis as follows:

i)                     Weev Members will be asked to register a payment card on their Weev Account for payment of the Charges. All major debit and credit cards may be registered. It is the responsibility of the Weev Member to ensure that any payment card which is registered for use is valid, has a sufficient credit balance and is not blocked.  Weev reserves the right to suspend or withdraw access to the Services if payment of the relevant Charges using the registered payment card is unsuccessful.  In such circumstances Weev has the right to seek payment of the Charges from the Weev Member by other means.

ii)                   Tap-and-go Customers will be required to pre-authorise a maximum pre-authorisation payment as set out on the pricing page available on the Weev website https://weev.ie/our-network/driver-resources/our-tariffs, with the difference in the Charges actually incurred and the pre-authorisation payment returned to the relevant Tap-and-Go Customer within 24 hours of their use of the Services. Weev reserves the right to suspend or withdraw the Services if authorisation is not provided on request.

1. If you are a commercial or business customer, separate payment terms may apply.
2. SERVICE AVAILABILITY
3. Weev will make every effort to make the Services available.  However, there may be occasions they are unavailable or subject to delay.  Weev will act with reasonable care in compiling and showing information regarding the availability of Charging Stations on the App and/or the Website.  However, we do not guarantee that the information contained on the App and/or Website relating to the Charging Network is correct or up to date.
4. Weev are not responsible for unavailability of the Services or delays outside of Weev’s control. Such an event outside of Weev’s control might include strike action, change in law, war, sabotage, failure or delay in delivery, irregularities in the supply of electricity, telephone connections or other traffic and communications connections and transportation, strike, boycott, pandemic, epidemic or other similar circumstances beyond the control of Weev.  If the supply of the Services is delayed or if the Services are unavailable due to an event outside of Weev’s control, then Weev will take steps to minimise the effect of the delay or lack of availability.  Provided Weev does this, we will not be liable for delays caused by the event.
5. SUSPENSION OF SERVICES
6. Weev may suspend the provision of all or part of the Services to:

i)                     deal with technical problems or make minor technical changes including safety related issues;

ii)                   update the Services to reflect changes in relevant laws and regulatory requirements;

iii)                 make changes to the Services as requested by you or notified by us to you;

iv)                 carry out improvement works in relation to the Services; or

v)                   where we have otherwise reserved the right to do so in accordance with these Terms.

1. We will notify you in advance, via the App, the Website or the Weev social media channels,  to tell you about any suspension of the Services unless the problem is urgent or an emergency.  
2. We may also suspend provision of the Services to you with immediate effect if you do not pay the Charges or any part of them when you are supposed to.   We will not charge you for the Services during any period of suspension.
3. LOSS OR THEFT OF CHARGING CARD OR UNAUTHORISED ACCOUNT ACCESS.
4. You must notify Weev immediately by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222 if you believe that your Weev Account or the Charging Card has been used by an unauthorized person or in an unauthorized manner.
5. You must notify Weev immediately by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222  in the event of the loss or theft of your Charging Card or any mobile phone on which the App has been installed.  Failure to do so may mean that you remain liable to us for any Charges incurred for Services accessed using the relevant Charging Card or App.
6. Upon receipt by Weev of notification that any Charging Card has been lost or stolen, Weev will block the Charging Card.  It is not possible to reactivate a blocked Charging Card, therefore, you will be required to order a new Charging Card, even if the original Charging Card is subsequently found.
7. OUR LIABILITY TO YOU
8. Weev will provide the Services to you with reasonable care and skill. 
9. If any part of the Services are not carried out with reasonable care and skill, you can ask us to repeat the relevant part of the Services or to fix it or to refund you for the relevant part of the Services.
10. If there is a problem with the Services, please contact us as soon as possible by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or by contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.
11. Weev are responsible for losses you suffer caused by us breaking the Contract unless the loss is:

i)                     Unforeseeable: loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both Weev and you knew it might happen.

ii)                   Caused by a delaying event outside our control: if we have taken the steps set out in the section 4 (b), Weev shall not be responsible for delays outside our control.

iii)                 Avoidable: something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

iv)                 A business loss: if you use the Services for any commercial, business or trade purpose Weev shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. If you are a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these terms will affect these legal rights.

f.        Except as set out in this section 7, Weev gives no warranties and makes no representations in relation to the Services, and all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

1. YOUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT  
2. You may cancel your Weev Account at any time on the Website, via the App or by contacting support@weev.ie .  On receipt of your cancellation request, Weev will process your request and bill you for any outstanding sums due.
3.  Please note - If you have a Charging Card which is linked to your Weev Account, then this may continue to function whilst Weev processes the cancellation request. If you continue to use your Charging Card after deletion of your Weev Account, you will remain liable to Weev for any Charges you incur in relation to such use.
4. Upon cancellation of your Weev Account, you may continue to use and access the Services as a Tap-and-go Customer. However, you will no longer have access to any preferential charging rates which apply to Weev Members therefore, the Charges which you pay may be higher.
5. On cancellation of your Weev Account, your data will be deleted in accordance with our data retention policy.  However, please note that we may be required to retain some of your information to comply with applicable law.  Please refer to our Privacy Notice for further information.
6. OUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT / RESTRICT ACCESS TO THE SERVICES
7. If you act in breach of these Terms, Weev may provide you with a notification of such breach.  If, after receipt of such notification of breach, you continue to breach these Terms, Weev may terminate your Weev Account and/or restrict access to the Services. Weev may also bring a claim against you for any compensation that may be due to Weev because of your breach of the Terms.
8. Termination of the Weev Account and/or restriction of your access to the Services does not affect any existing claims or events giving rise to a claim with respect to the Service that have commenced or occurred prior to such termination.
9. CHANGES TO THE SERVICES OR THESE TERMS
10. From time to time, Weev may make changes to the Services or these Terms (including updating the App or the Website) to:

i)          reflect changes in law;

ii)         make minor technical adjustments and improvements e.g. to improve performance, enhance functionality, reflect changes to any operating system or address any security issues.

In such circumstances, Weev may ask you to update the App.  If you choose not to install such updates to the App or if you opt out of automatic updates, you may not be able to continue using the App and/or the Services.

1. Where we intend to make any other, more significant changes to the Services or these Terms then we will notify you in advance and, in the case of Weev Members, give you the opportunity to cancel your Weev Account before the changes come in effect. In such circumstances, we will refund to you any sums you have paid in advance for the Services.  
2. HOW WE MAY USE YOUR PERSONAL INFORMATION

a.         Weev will use the personal information you provide to us, including any data which is generated from the use of the Services, in accordance with and for the reasons set out in our Privacy Policy https://weev.ie/privacy-policy . It is important that you read this information.

b.      Any usage data or other information which may generated from the use of the Services, including the Charging Stations, shall at all times be the property of Weev.

1. GENERAL TERMS
2. You are not allowed to transfer your rights under these Terms to anyone without our prior written consent. Weev may transfer its rights under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
3. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms will not be affected.
4. If you breach these Terms and Weev takes no action, Weev will still be entitled to use its rights and remedies in any other situation where you breach these Terms.
5. If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing by Weev.
6. All intellectual property rights in the Service (including the App and/or website) throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service, or any other Intellectual Property Rights owned by Weev, other than the right to use them in accordance with these Terms.
7. Promotional rates for the Service may from time to time be displayed on the App and/or website. All promotions are subject to change and can be withdrawn/amended at any time.

g.       If you are a business customer, you and Weev both agree that these Terms, along with the terms of any business agreement between you and Weev, shall constitute the entire agreement between you and Weev in relation to your use of the Services. You acknowledge that you have not entered into these Terms in reliance on any representation or warranty that is not expressly set out in these Terms and that you will have no claim for innocent or negligent misrepresentation because of any statement in these Terms.

1. DISPUTES

a.      Our Customer Service Team: Get in touch by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 will do their best to resolve any problems you may have.

b.      If you are a consumer, the laws of Northern Ireland apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Northern Ireland. This means that you can choose whether to bring a claim in the courts of Northern Ireland or in the courts of another part of the UK or republic of Ireland in which you live.

c.      If you are a business customer, these Terms and any dispute or claim arising out of, or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of Northern Ireland. You and Weev both irrevocably agree that the courts of Northern Ireland will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms, their subject matter or formation (including non-contractual disputes or claims).

1. CONTACT US

If you have any questions or concerns regarding the Service or any of these Terms, please contact us at support@weev.ie.

 Open API Data

To request access to our API please complete the following form. 

 Weev Promotion T&C

1. Night Rate

Terms & Conditions
The promotion runs from 00.00 18th September 24 - 11.59 until we decide to end the promotion. 

Exclusively for My Weev App customers. From 6pm - 8am, Normal over stay fees remain between 6pm - 10pm & 6am - 8am  (Max stay 4 hours) 

Only available on Weev branded chargers and at participating locations only. 
Please use the My Weev App to check charger promotion participation before starting your charging session.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a £5 / €5 overstay fee will occur after 4 hours and £5 / €5 for each hour thereafter. 

Promotion hours are 6pm - 8am.
All promotions are subject to change and can be withdrawn / amended at any time.

2. Taxi Rate

The promotion runs from 00.00 18th September - 11.59 on Friday 2nd April
You must be a My Weev App customer to use this promotion. To avail of this promotion please submit a valid photograph of your PSV / SPSV licence using the form located on: https://weev.ie/promotions 
 Only available on Weev branded chargers and at participating locations only. Please use the My Weev App to check the participation of charger promotion before starting your charging session.
The Taxi Rate will operate from 7.00am – 9.59pm. Then the Weev Night Rate runs from Promotion hours are 10pm - 7am.
Standard connection charges of 30p / 30c still apply.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a £5 / €5 overstay fee will occur after 4 hours and £5 / €5 for each hour thereafter. 
All promotions are subject to change and can be withdrawn/amended at any time.

3. Home Charging Promotions 

All prices stated are based on a standard installation (being less than 10m from the fuse box to charger location). Should your installation be deemed “non-standard” additional fees will apply (as specified prior to installation).

A standard installation is as follows: 

• 7.4kW Charger
• 10m of cabling
• 1x Isolator in ROI
• 1x Equaliser in ROI
• 2 wall breakthroughs
• RCD/MCB and Surge protection

These promotions are Exclusive to Weev.ie Ltd customers in Northern Ireland and Weev Charging Limited in the Republic of Ireland.

All promotions are subject to change and can be withdrawn/amended at any time.

4. Weev Wednesday 

Charge from 00.01am on Wednesday xx November to 11.59pm and receive the equal value back as a free credit on your account. 

Exclusively for  My Weev App customers.

E.G. Spend £10 charging on Wednesday and get £10 free credit added to your account.

Only to be used on Weev branded chargers. 

Promotion not valid on workplace chargers.

Free credit to be used by XX 

5. TERMS & CONDITIONS FOR THE SUPPLY AND INSTALLATION OF WEEV HOME CHARGING STATION

PLEASE READ THESE TERMS CAREFULLY

1.         ABOUT THESE TERMS & CONDITIONS

These Terms & Conditions (the “Terms”) set out the terms upon which Weev (operated by Weev.ie Ltd (in the United Kingdom) and Weev Charging Limited (in the Republic of Ireland)) will supply and install electric vehicle home charging stations (each a “Charging Station”) at your property.  If your property is located in the United Kingdom, your contract is with Weev.ie Ltd. If your property is located in the Republic of Ireland, your contract is with Weev Charging Limited."

a.         These Terms will also outline the order process, your right of cancellation and what to do if there is a problem with any products or services which you receive.

b.        These Terms apply to the supply and installation of Charging Stations at residential properties for consumer customers only. For details of the terms and conditions which apply to Weev’s business customers, please contact Weev at sales@weev.ie.

1. CHARGING STATIONS AND INSTALLATION SERVICES
2. Unless otherwise stated, all Charging Stations supplied by Weev are supplied on an “installed” basis. This means that any order which you place with Weev in accordance with paragraph 3 below (an “Order”) will be an order for the supply of the Charging Station and installation of the same on a Standard Installation Service basis (the “Installation Services”).
3. ORDERS
4. You must be at least 18 years old and resident in the UK or Ireland to place an Order for a Charging Station.
5. To place an Order for a Charging Station, please complete this online form. We’ll ask for details about your property. Please ensure these details are correct and complete as we’ll use these details to determine the type of installation required and to prepare your quotation. Once we receive all the information we need about your property, we’ll issue you with a quotation. This will include details of the model of Charging Station we recommend for your property.  Please review these details carefully to ensure they meet your requirements. Please note that any images we provide of the model of Charging Station we recommend for your property are for illustrative purposes only and your Charging Station may vary slightly from these images.
6. All quotations issued by Weev for the supply of Charging Stations are inclusive of the cost of Standard Installation Services (as described at paragraph 6 below) and delivery only. Where Additional Services (as described in paragraph 6 below) are required outside of a Standard Installation to perform the Installation Services, these shall be subject to agreement and may incur additional charges.
7. The quotation issued by Weev for the supply of the Charging Station will include details of how you may proceed to place an Order for that Charging Station. Quotations shall remain valid for 14 days. Thereafter, prices quoted may be subject to change. You are under no obligation to proceed with any quotation issued by Weev.
8. Should you choose to submit an Order for the Charging Station, your Order shall constitute an offer to purchase the Charging Station and Installation Services from Weev and shall be subject to acceptance by Weev. Your Order shall not be deemed to have been accepted by Weev until you receive an order confirmation email from Weev. Once your Order has been accepted by Weev, a contract for the supply of the relevant Charging Station and the associated Installation Services, incorporating these Terms, shall come into place between you and Weev (the “Contract”).
9. Acceptance of Orders by Weev is subject always to availability and Weev cannot guarantee that all products or services will be available at all times. Further, from time to time, Weev may need to stop providing certain products or services for reasons outside of Weev’s control (e.g. to comply with a change in law). If this happens, Weev will contact you to let you know, cancel your Order and provide you with a full refund of any sums which you have paid.
10. If the Order contains an error (e.g. if the price or the description of the Charging Station is incorrect), Weev may cancel or amend your Order. If it cancels your Order, you will receive a full refund of any sums which you have paid.
11. If you would like to make any changes to your Order after it has been submitted then please contact Weev at support@weev.ie. Provided that the relevant Installation Services have not yet been provided, Weev will endeavour to accommodate your change request; however, please note that additional charges may apply. Weev will discuss and agree these with you prior to making any changes to your Order.
12. PAYMENT

a.     The price of the Charging Station as set out in the quotation we send you includes the cost of the Charging Station, delivery of the same and the provision of Installation Services on a Standard Installation basis. Prices for Charging Stations and Installation Services are inclusive of VAT at the applicable rate.

b.     You must make full payment for your Charging Station when you place your Order. In certain circumstances Weev may contact you directly to help you through the checkout process. Full payment must be received by Weev before we will deliver and install your Charging Station.

c.     You must pay for your Order in the currency displayed in the relevant quotation which forms the basis of your Order. Weev accept all major credit and debit cards. All credit and debit card payments need to be authorised by the relevant card issuer.

d.     Weev will take payment from your card upon submission of your Order, however a Contract will not be formed until you receive an Order confirmation email from Weev as set out at paragraph 3.e. above.

1. DELIVERY AND INSTALLATION

a.     Once you have received your confirmation email, Weev will contact you, using the contact details which you submit with your Order, to agree a mutually convenient date for the provision of the Installation Services (the “Installation Date”). Please note that the Installation Date is an estimate only. As a consumer, you are entitled to a statutory 14-day cooling-off period, commencing on the date of delivery of the Charging Station to you. Therefore, Weev will require your express consent to provide Installation Services to you during this cooling-off period.  You acknowledge that if you request installation within the cooling-off period, you will lose the right to cancel the Installation Service element of the Contract once performance has begun.

b.     The Installation Date must be no later than 90 days after the date on which you enter into your Contract with Weev. If it is not possible to agree an Installation Date within this time, Weev reserves the right to increase the price applicable for the Charging Station, or to cancel the relevant Contract and refund you for any pre-paid sums.

c.     Weev may also request additional information regarding access and other arrangements at the property at which the Installation Services are to be provided. If you fail to provide this information to Weev within a reasonable time of having been asked for it, or if you give Weev incomplete or incorrect information, Weev may either cancel its Contract with you or postpone or re-schedule performance of the Installation Services. Weev will have no liability to you for late delivery of the Charging Station or any failure to provide the Installation Services to the extent that this is caused by your failure to provide Weev with all the information which it reasonably requires deliver the Charging Station or provide the Installation Services. In such circumstances, Weev may charge you an administration fee of £50.00 to reflect the reasonable costs incurred as a result of having to cancel or rearrange delivery of your Charging Station.

d.     Should you wish to reschedule your Installation Date, you must give Weev at least 3 working days’ notice. If you reschedule your Installation Date with shorter notice, Weev may charge you an additional administrative fee of £50.00 to reflect Weev’s reasonable costs in rescheduling your Installation Date on such short notice. To reschedule your Installation Date, please contact Weev at support@weev.ie.

e.     If Weev is unable to provide the Installation Services on the Installation Date because no one is available at the property to meet the installer or Weev otherwise cannot gain access, Weev will contact you to rearrange your Installation Date. In such circumstances Weev may charge you an additional administrative fee of £50.00 to reflect Weev’s reasonable costs in rearranging your Installation Date. If, despite Weev’s reasonable efforts, Weev is unable to contact you or re-arrange access, Weev may end the Contract and paragraph 10 will apply.

f.      If the provision of the Installation Services by Weev is delayed, then Weev will contact you as soon as possible to let you know and Weev will take steps to minimise the effect of the delay. If there is a risk of substantial delay or if Weev confirms that it is unable to provide the Installation Services to you, you may contact Weev to end the Contract and receive a refund for any Orders you have paid for but not received. Provided Weev contact you to notify you of the delay, Weev will not be responsible for any losses you suffer because of the delay. Nothing in this paragraph 5.f. affects your statutory rights, and you retain the right to cancel the Contract as set out in paragraph 9.

g.     If the provision of the Installation Services by Weev is delayed by an event outside Weev’s reasonable control (for example, irregularities in the supply of electricity, severe weather, strike, pandemic or unpredictable traffic delays) then Weev will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided Weev contacts you to notify you of the delay, Weev will not be responsible for any losses you suffer because of the delay. If there is a risk of substantial delay you may contact Weev to end the Contract and receive a refund for any sums which you have paid.

1. INSTALLATION SERVICES

a.     The price quoted for the Charging Station includes Installation Services provided on a Standard Installation basis. Standard Installation Services includes the following:

i)         Fitting of a Charging Station on a brick or plaster wall, or to another suitable permanent structure;

ii)        Up to 10 metres (32 feet) of cable;

iii)       Routing of the cable through one wall with a drilled hole of up to 300 mm (12 inches) thick, if this is needed;

iv)       The fitting and testing of electrical connections and protections required for the charger;

v)         An additional adequately sized consumer unit, if required; and

vi)        Installation of a Type B or C MCB and a Type A RCD, or equivalent RCBO in an adequate enclosure.

b.     If, upon attendance at your property, the installer reasonably believes that:

i)           the Installation Services required are outside of the scope of Weev’s Standard Installation Service (e.g. because the information you have provided to Weev as part of your Order was incorrect or because your existing wiring is inadequate or additional groundwork is required for the installation); or

ii)         the Installation Services will take longer than the maximum 3 hours allocated for Standard Installation Services,

then Weev will notify you of such, including details of any additional services or works which may be required to safely perform the Installation Services (“Additional Services”).

c.     If Weev is unable to provide the Installation Services because the information you have provided is incorrect, it may charge you an administration fee of £50.00 to reflect Weev’s reasonable costs in cancelling and/or rearranging your Installation Services.

d.     In some circumstances it may be necessary for the Additional Services to be organised by you and provided by a third party. In such circumstances, you will be responsible for the cost of these Additional Services. Where Additional Services can be provided by or on behalf of Weev, Weev will provide you with an estimate of the additional charges (if any) which will apply to such Additional Services (“Additional Services Estimate”).

e.     You are not obliged to accept any Additional Services Estimate. However, if you chose not to proceed with any Additional Services (whether those to be provided by Weev or arranged by you) and, as a result, Weev is unable to perform the Installation Services, then Weev may end the Contract with you and refund to you any sums already paid less an administration fee of £50.00 to reflect Weev’s reasonable costs in cancelling your Installation Services.

f.      These Terms will apply to the performance of any Additional Services by or on behalf of Weev.

g.     Weev works with a network of trusted third-party installers (“Partner Installers”). In some cases, Weev may appoint a Partner Installer to carry out Installation Services on Weev’s behalf. However, your Contract for the supply of the Charging Station and the performance of the Installation Services will at all times remain between you and Weev (and not the Partner Installer) and subject to these Terms.

h.     Weev will endeavour to complete the Installation Services on your agreed installation date. If Weev (or its Partner Installer) cannot complete the Installation Services on the first visit to your property, Weev will endeavour to schedule the Installation Services to be resumed on the first available date that is suitable to both parties.

i.       In some circumstances, a local distribution network operator (DNO) may require additional works or checks to take place before the Installation Services can commence. Such situations are rare but, where they occur, they are outside Weev’s control, and the Installation Services cannot be provided until such works or checks are completed and approved by the DNO.

j.       After the Charging Station has been installed, you are responsible for any loss or damage to it.

k.     Any additional work required to your Charging Station (e.g. to move it to a new location) will be subject to additional charges. All work to your Charging Station after installation has completed must be provided by Weev or its Partner Installer.

l.       We recommend that you notify your home insurer about the installation of your Charging Station.  

1. INSTALLATION ON-SITE REQUIREMENTS

a.     In order for Weev (or its Partner Installer) to provide the Installation Services, the following conditions must be met:

i)          There must be clear access to the site;

ii)         The site must be safe and secure; and

iii)       An adult must be present at all times during the Installation Services. This person will be deemed to have your express authority to make decisions in respect of the placement of the Charging Station and the associated cabling.

b.     It is your responsibility to ensure that you have all necessary permissions (including permission from your local Council, if required) for the Installation Services to take place and for comply with such permissions.

1. USE OF YOUR CHARGING STATION

a.     You are responsible for ensuring your Charging Station is used in accordance with the manufacturer’s instructions, additional  instructions given by Weev and all applicable laws. If Weev becomes aware that the Charging Station is being used in a way that contravenes these instructions or applicable laws, Weev may take such action as it deems appropriate. This might include preventing further use of your Charging Station and disconnecting it or removing it from your property.

b.     Weev cannot guarantee that:

i)          Your Charging Station will be compatible with all vehicles; or

ii)         Your Charging Station will charge your vehicle in accordance with any timeframes indicated by your vehicle manufacturer.

c.     Your Charging Station is an electrical product with high voltage input and output. For safety and warranty purposes, any maintenance, repair, or modification to your Charging Station within the first 12 months after installation must be carried out exclusively by Weev or a Partner Installer. After the initial 12-month period, any such work must only be performed by a qualified electrician who is appropriately certified to work on electric vehicle charging equipment. You must not:

i)          Tamper with or disassemble any part of your Charging Station (or its cabling);

ii)         Remove or tamper with the SIM card provided with your Charging Station, or use a SIM card not provided by us; or

iii)       Use your Charging Station if it is damaged or becomes defective in any way.

d.     For your safety, you must not use your Charging Station if it is damaged or defective in any way (for example, if there are visible cracks, exposed wires, unusual noises, or error messages).

1. YOUR CANCELLATION RIGHTS

a.     You have the right to cancel your Contract without giving any reason, at any time before the Charging Station is delivered to you and within 14 days thereafter (your statutory “Cooling-off Period”). To cancel the Contract, you should contact Weev at support@weev.ie or by using the model cancellation form available upon request from support@weev.ie.

b.     Cancellation prior to Delivery of the Charging Station: If you choose to cancel your Contract more than 48 hours before the Charging Station has been delivered to you, then Weev will refund to you any money that you have paid within 14 days of the date on which you informed Weev of your decision to cancel. If you choose to cancel your Contract less than 48 hours before the Charging Station has been delivered to you, then we will charge you an administration fee of £50.00.

c.     Cancellation following delivery / installation of the Charging Station: If you choose to cancel your Contract after the Charging Station has been installed, you must allow Weev to remove and collect the Charging Station from your property. Please contact support@weev.ie to arrange the removal. Under no circumstances should you attempt to remove the Charging Station yourself. If you cancel the Contract for any reason after the Charging Station has been dispatched or delivered to you but prior to its installation, then you must contact Weev and arrange a time for collection of the same. Unless the Charging Station is faulty or has been misdescribed, you will be responsible for the costs of collection and, where required, removal of the Charging Station.

d.     Weev may also charge you for the reasonable costs and fees expenses which Weev has incurred in supplying the Charging Station and, where relevant, performing the Installation Services prior to you cancellation of the Contract. If, with your consent, Weev has provided Installation Services to you prior to the expiry of the Cooling Off Period, Weev shall be entitled to charge you reasonable fees for the work done up to the date of your cancellation and the reduced value of the Charging Station. Please note that, if the Installation Services have been completed, the fees charged to you in accordance with this paragraph may amount to a significant proportion of the charges you have paid, as it is likely to be impossible for Weev to re-install the Charging Station at another property.

e.     Weev will make the reimbursement using the same means of payment as you used for the initial Order.

1. WEEV’s CANCELLATION RIGHTS

a.     Weev may cancel your Contract by notice to you in writing if:

i)          you do not make any payment to Weev when it is due and such payment remains outstanding 3 working days prior to the agreed date of installation of your Charging Station; or

ii)         Weev is unable to contact you for a period of 30 days following reasonable attempts to make contact; or

iii)       you do not, within a reasonable time of Weev asking for it, provide Weev with information that is necessary for it to deliver the Charging Station or perform the Installation Services, for example, instructions regarding access to your property.

b.     Where Weev cancels the Contract in the situations set out at paragraph 10.a. Weev will refund any charges you have paid in advance for Charging Stations and/or Installation Services which you have not received.

1. YOUR LEGAL RIGHTS IF SOMETHING GOES WRONG

a.     If there is a problem with your Charging Station or the Installation Services, please contact Weev’s Customer Service Team at support@weev.ie as soon as reasonably possible to allow Weev a reasonable opportunity to repair or fix any problems.

b.     Weev has a legal duty to supply Charging Stations that are: (i) as described on the Weev Website; and (ii) in conformity with the Contract and your rights as a Consumer. Nothing in these Terms will affect your legal rights. 

c.     The Installation Services will be supplied with reasonable skill and care.

d.     Weev shall have no liability to you for any loss or damage to other electrical appliances, except  where such damage is caused by Weev’s negligence, at your property arising as a result of performance of the Installation Services, e.g. from switching off power during the performance of the Installation or Services, or inadequate wiring at your property.

e.     Your Charging Station may also be supplied with a warranty provided by the manufacturer to cover defects in the Charging Station, depending on the relevant Charging Station and manufacturer in question. Any applicable manufacturer warranty documentation will be provided to you following installation of your Charging Station.

f.      If you use an installer other than Weev or a Partner Installer to install, repair, move or otherwise interfere with the Charging Station, Weev will not be responsible for any faulty works undertaken, or damage caused by them.

g.     In the absence of negligence or breach of duty by Weev (or, where relevant, the Partner Installer), Weev shall have no liability for any injury, loss or damages arising as a result of the Charging Station having been installed, repaired, moved or otherwise interfered with by any party which is not Weev or a Partner Installer.

h.     You acknowledge that the power output of your Charging Station ultimately depends upon the capacity of your local power network. Network conditions vary continuously due to the nature of power generation and as a result of the local electrical load. Network Conditions are outside of Weev’s control, therefore, Weev shall have no liability as a result of any performance or availability issues arising as a result of conditions in your local power network.

1. OUR LIABILITY TO YOU

a.     Weev is responsible for losses you suffer caused by Weev breaking the Contract, unless the loss is:

i)               Unforeseeable: loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both Weev and you knew it might happen.

ii)              Caused by a delaying event outside Weev’s control: if Weev have taken the steps set out in the paragraph 5.g., Weev shall not be responsible for delays outside its control.

iii)            Avoidable: something you could have avoided by taking reasonable action, including following Weev’s reasonable instructions. This includes but is not limited to your obligation to ensure your property is free from obstruction when the Installation Services are being provided and that adequate information regarding your property has been provided to Weev when obtaining your quotation.

iv)            A business loss: if you use the Services for any commercial, business or trade purpose Weev shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

b.     Weev does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Weev’s negligence or the negligence of Weev’s employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights as summarised at paragraph 11.

c.     Subject to clause 11g Weev’s total aggregate liability to you under this Contract shall not exceed 150% of the Price paid by you or £5,000 / €5,000], whichever is lower."

d.     Except as set out in this paragraph 12, Weev gives no warranties and makes no representations in relation to the Services, and all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

1. CHANGES TO THE SERVICES OR THESE TERMS
2. From time to time, Weev may make changes to these Terms to:

i)               reflect changes in law, regulation or industry code of practice;

ii)              reflect changes required by any local power network;

iii)            incorporate any changes to any third-party terms which are required by the relevant third party;

iv)            make minor technical adjustments and improvements e.g. to reflect changes to any operating processes.

b.    Where Weev intend to make any other, more significant changes to these Terms then Weev will notify you in advance and, in the case of any newly formed Contract which is impacted by the changes to the Terms, give you the opportunity to cancel the Contract before the changes come in effect. In such circumstances Weev will refund to you any sums you have paid in advance.

1. HOW WEEV MAY USE YOUR PERSONAL INFORMATION
2. Weev will use the personal information you provide to it in accordance with and for the reasons set out in Weev’s Privacy Policy Privacy Policy | Weev . It is important that you read this information.
3. GENERAL TERMS
4. You are not allowed to transfer your rights under these Terms to anyone without Weev’s prior written consent. Weev may transfer its rights under these Terms to another business without your consent, but Weev will notify you of the transfer and make sure that your rights are not adversely affected as a result.
5. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms will not be affected.
6. If you breach these Terms and Weev takes no action, Weev will still be entitled to use its rights and remedies in any other situation where you breach these Terms.
7. You have no intellectual property rights in, or to, any Charging Station, Installation Service, or any other Intellectual Property Rights owned by Weev or a third party, other than the right to use the same in accordance with these Terms.
8. Promotional rates for the Charging Stations may from time to time be displayed on the Weev website. All promotions are subject to change and can be withdrawn/amended at any time.
9. DISPUTES
10. Our Customer Service Team is available by contacting. They will do their best to resolve any problems you may have.
11. Governing Law:

i. If you are resident in the United Kingdom: These Terms are governed by the laws of Northern Ireland.

ii. If you are resident in the Republic of Ireland: These Terms are governed by the laws of Ireland.

1. Jurisdiction:

i. If you are resident in the United Kingdom: You can bring legal proceedings in respect of the products or services in the courts of Northern Ireland. If you live in Scotland or England and Wales, you can bring legal proceedings in the courts of Scotland or England and Wales respectively.

ii. If you are resident in the Republic of Ireland: You can bring legal proceedings in respect of the products or services in the courts of Ireland.

1. Mandatory Rights: Nothing in this paragraph 16 shall deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country where you have your habitual residence.
2. CONTACTING WEEV

If you have any questions or concerns regarding the Service or any of these Terms, please contact Weev at support@weev.ie.