Terms & Conditions

Terms and Conditions for the use of the Weev services 

PLEASE READ THESE TERMS CAREFULLY

1. ABOUT THESE TERMS & CONDITIONS
2. These Terms & Conditions (the “Terms”) govern the use of any electric vehicle charging stations (each a “Charging Station”) operated by Weev.ie Ltd (in the United Kingdom) and Weev Charging Limited (in the Republic of Ireland) (the “Charging Network”), which may be accessed via the Weev App (the ‘App’) or the Weev website at www.weev.ie (the ‘Website’), or on a “pay-as-you-use basis”, together (the “Services”).
3. Any reference to “Weev” in these Terms shall also be interpreted to include reference to Weev’s business partners that are authorised to operate any parts of the Services on behalf of Weev (including but not limited to billing service providers and customer service providers). Any reference to the Services shall also be deemed to include services provided in collaboration with authorised third-party mobility companies that facilitate roaming arrangements. 
4. These Terms apply to both:

i)               Customers who have registered for a Weev account via the App or the Website (a “Weev Account”) and who pay for the use of the Services via that Weev Account (each a “Weev Member”); and

ii)              Customers who access and use the Services on a “pay-as-you-use” basis (Tap-and-go Customers)”

1. These Terms apply to the Services and all actions forming part of the Services, including, without limitation, the ordering of charging cards and the initiation of charging sessions.  By:

i)                     registering for a Weev account

ii)                   accepting these Terms; and/or

iii)                 by using the Services or any part of the Charging Network,

you are entering into a legally binding contract with Weev (the “Contract”) which incorporates these Terms.   If you are a Tap-and-go Customer, each time you use the Services you are entering into a new Contract with Weev which incorporates these Terms.

If you do not agree with these Terms, you should not register for a Weev Account or use the Services or any Charging Station.

1. To register for a Weev account, you will be required to provide your email address and a chosen password. You must take due care to protect this password against misuse by others and promptly notify Weev about any suspected misuse. You are responsible for keeping the password secure.
2. USING THE SERVICES
3. You shall use the Charging Station correctly and in accordance with the provided instructions.  

b.      Weev may offer the ordering of a charging card for use within the Weev Charging Network (A “Charging Card”) via the App or via the Website.  The price for the Charging Card and associated payment formalities and delivery times will be as shown on the App / Website.

1. Subject to availability of the Services, you can start the charging process at a Charging Station by using the App or a Charging Card, contactless payment, or by scanning a QR code available at the Charging Station (if available).
2. You shall not use any Charging Station that shows any error message, which has any visible defect or damage, or which is not shown on the App as being available for use.
3. It is your responsibility to ensure that the vehicle to be charged at a Charging Station, as well as any accessories or tools provided by you (such as power converters, adapters, or cables), are:

i)                     compatible and suitable for use with the Charging Station,

ii)                    fit for their purpose; and

iii)                  used in accordance with applicable law.

Weev shall have no liability for any loss or damage to any vehicle, accessory or tool which arises as a result of you having failed to so comply.

f.        Charging stations must be used to charge electric vehicles only and for no other purpose whatsoever.  Weev reserves the right to refuse access to the Weev Charging Network to any person who, at Weev’s discretion, has or may use a Charging Station in a manner which it deems to be abusive, illegal, fraudulent or a nuisance.

g.       You shall not interfere or tamper with any Charging Station.

1. Charging Stations may be located within carparks, land, or property (each a “Parking Location”) which are owned or operated by a third party. Therefore, in addition to these Terms, you may also be subject to the specific terms and conditions for parking which apply at the Parking Location, including the requirement to pay a separate parking charge whilst using any Charging Station.  Unless otherwise stated on the relevant Charging Station, our Charges (as defined below) do not include any parking charges which may apply at the Parking Location.
2. You are responsible for familiarising yourself, and complying, with any specific terms and conditions for parking which apply at the Parking Location and Weev, shall have no liability to you in respect of your use of the Parking Location.
3. If there is a problem with any aspect of the Services, please contact us and tell us as soon as possible and allow us a reasonable opportunity to repair the problem.
4. If you have any questions or complaints about the Services, please contact us by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.  
5. CHARGES AND PAYMENT
6. Our charges for the use of the Charging Station (our “Charges”) are inclusive of VAT and are indicated on the Charging Station, on our App, or on the Website. Charges are exclusive of any parking charges which are imposed by the owner or operator of the Parking Location.
7. Weev Members are entitled to different charging rates; therefore, different Charges may apply for Weev Members than for Tap-and-go Customers.
8. Charges will be displayed as fees per kWh of consumed energy. Overstay fees may also be payable and will be displayed on the website https://weev.ie/our-network/driver-resources/our-tariffs.
9. The payment function of the App, as well as any Charging Card, shall each operate only within the Weev Charging Network and that of any roaming partner.
10. Services may be used on a Pre-Pay or Tap-and-Go basis as follows:

i)                     Weev Members will be asked to register a payment card on their Weev Account for payment of the Charges. All major debit and credit cards may be registered. It is the responsibility of the Weev Member to ensure that any payment card which is registered for use is valid, has a sufficient credit balance and is not blocked.  Weev reserves the right to suspend or withdraw access to the Services if payment of the relevant Charges using the registered payment card is unsuccessful.  In such circumstances Weev has the right to seek payment of the Charges from the Weev Member by other means.

ii)                   Tap-and-go Customers will be required to pre-authorise a maximum pre-authorisation payment as set out on the pricing page available on the Weev website https://weev.ie/our-network/driver-resources/our-tariffs, with the difference in the Charges actually incurred and the pre-authorisation payment returned to the relevant Tap-and-Go Customer within 24 hours of their use of the Services. Weev reserves the right to suspend or withdraw the Services if authorisation is not provided on request.

1. If you are a commercial or business customer, separate payment terms may apply.
2. SERVICE AVAILABILITY
3. Weev will make every effort to make the Services available.  However, there may be occasions they are unavailable or subject to delay.  Weev will act with reasonable care in compiling and showing information regarding the availability of Charging Stations on the App and/or the Website.  However, we do not guarantee that the information contained on the App and/or Website relating to the Charging Network is correct or up to date.
4. Weev are not responsible for unavailability of the Services or delays outside of Weev’s control. Such an event outside of Weev’s control might include strike action, change in law, war, sabotage, failure or delay in delivery, irregularities in the supply of electricity, telephone connections or other traffic and communications connections and transportation, strike, boycott, pandemic, epidemic or other similar circumstances beyond the control of Weev.  If the supply of the Services is delayed or if the Services are unavailable due to an event outside of Weev’s control, then Weev will take steps to minimise the effect of the delay or lack of availability.  Provided Weev does this, we will not be liable for delays caused by the event.
5. SUSPENSION OF SERVICES
6. Weev may suspend the provision of all or part of the Services to:

i)                     deal with technical problems or make minor technical changes including safety related issues;

ii)                   update the Services to reflect changes in relevant laws and regulatory requirements;

iii)                 make changes to the Services as requested by you or notified by us to you;

iv)                 carry out improvement works in relation to the Services; or

v)                   where we have otherwise reserved the right to do so in accordance with these Terms.

1. We will notify you in advance, via the App, the Website or the Weev social media channels,  to tell you about any suspension of the Services unless the problem is urgent or an emergency.  
2. We may also suspend provision of the Services to you with immediate effect if you do not pay the Charges or any part of them when you are supposed to.   We will not charge you for the Services during any period of suspension.
3. LOSS OR THEFT OF CHARGING CARD OR UNAUTHORISED ACCOUNT ACCESS.
4. You must notify Weev immediately by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222 if you believe that your Weev Account or the Charging Card has been used by an unauthorized person or in an unauthorized manner.
5. You must notify Weev immediately by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222  in the event of the loss or theft of your Charging Card or any mobile phone on which the App has been installed.  Failure to do so may mean that you remain liable to us for any Charges incurred for Services accessed using the relevant Charging Card or App.
6. Upon receipt by Weev of notification that any Charging Card has been lost or stolen, Weev will block the Charging Card.  It is not possible to reactivate a blocked Charging Card, therefore, you will be required to order a new Charging Card, even if the original Charging Card is subsequently found.
7. OUR LIABILITY TO YOU
8. Weev will provide the Services to you with reasonable care and skill. 
9. If any part of the Services are not carried out with reasonable care and skill, you can ask us to repeat the relevant part of the Services or to fix it or to refund you for the relevant part of the Services.
10. If there is a problem with the Services, please contact us as soon as possible by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or by contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.
11. Weev are responsible for losses you suffer caused by us breaking the Contract unless the loss is:

i)                     Unforeseeable: loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both Weev and you knew it might happen.

ii)                   Caused by a delaying event outside our control: if we have taken the steps set out in the section 4 (b), Weev shall not be responsible for delays outside our control.

iii)                 Avoidable: something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

iv)                 A business loss: if you use the Services for any commercial, business or trade purpose Weev shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. If you are a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these terms will affect these legal rights.

f.        Except as set out in this section 7, Weev gives no warranties and makes no representations in relation to the Services, and all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

1. YOUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT  
2. You may cancel your Weev Account at any time on the Website, via the App or by contacting support@weev.ie .  On receipt of your cancellation request, Weev will process your request and bill you for any outstanding sums due.
3.  Please note - If you have a Charging Card which is linked to your Weev Account, then this may continue to function whilst Weev processes the cancellation request. If you continue to use your Charging Card after deletion of your Weev Account, you will remain liable to Weev for any Charges you incur in relation to such use.
4. Upon cancellation of your Weev Account, you may continue to use and access the Services as a Tap-and-go Customer. However, you will no longer have access to any preferential charging rates which apply to Weev Members therefore, the Charges which you pay may be higher.
5. On cancellation of your Weev Account, your data will be deleted in accordance with our data retention policy.  However, please note that we may be required to retain some of your information to comply with applicable law.  Please refer to our Privacy Notice for further information.
6. OUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT / RESTRICT ACCESS TO THE SERVICES
7. If you act in breach of these Terms, Weev may provide you with a notification of such breach.  If, after receipt of such notification of breach, you continue to breach these Terms, Weev may terminate your Weev Account and/or restrict access to the Services. Weev may also bring a claim against you for any compensation that may be due to Weev because of your breach of the Terms.
8. Termination of the Weev Account and/or restriction of your access to the Services does not affect any existing claims or events giving rise to a claim with respect to the Service that have commenced or occurred prior to such termination.
9. CHANGES TO THE SERVICES OR THESE TERMS
10. From time to time, Weev may make changes to the Services or these Terms (including updating the App or the Website) to:

i)          reflect changes in law;

ii)         make minor technical adjustments and improvements e.g. to improve performance, enhance functionality, reflect changes to any operating system or address any security issues.

In such circumstances, Weev may ask you to update the App.  If you choose not to install such updates to the App or if you opt out of automatic updates, you may not be able to continue using the App and/or the Services.

1. Where we intend to make any other, more significant changes to the Services or these Terms then we will notify you in advance and, in the case of Weev Members, give you the opportunity to cancel your Weev Account before the changes come in effect. In such circumstances, we will refund to you any sums you have paid in advance for the Services.  
2. HOW WE MAY USE YOUR PERSONAL INFORMATION

a.         Weev will use the personal information you provide to us, including any data which is generated from the use of the Services, in accordance with and for the reasons set out in our Privacy Policy https://weev.ie/privacy-policy . It is important that you read this information.

b.      Any usage data or other information which may generated from the use of the Services, including the Charging Stations, shall at all times be the property of Weev.

1. GENERAL TERMS
2. You are not allowed to transfer your rights under these Terms to anyone without our prior written consent. Weev may transfer its rights under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
3. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms will not be affected.
4. If you breach these Terms and Weev takes no action, Weev will still be entitled to use its rights and remedies in any other situation where you breach these Terms.
5. If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing by Weev.
6. All intellectual property rights in the Service (including the App and/or website) throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service, or any other Intellectual Property Rights owned by Weev, other than the right to use them in accordance with these Terms.
7. Promotional rates for the Service may from time to time be displayed on the App and/or website. All promotions are subject to change and can be withdrawn/amended at any time.

g.       If you are a business customer, you and Weev both agree that these Terms, along with the terms of any business agreement between you and Weev, shall constitute the entire agreement between you and Weev in relation to your use of the Services. You acknowledge that you have not entered into these Terms in reliance on any representation or warranty that is not expressly set out in these Terms and that you will have no claim for innocent or negligent misrepresentation because of any statement in these Terms.

1. DISPUTES

a.      Our Customer Service Team: Get in touch by submitting a form on our website (https://weev.ie/get-in-touch), by emailing us at support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 will do their best to resolve any problems you may have.

b.      If you are a consumer, the laws of Northern Ireland apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Northern Ireland. This means that you can choose whether to bring a claim in the courts of Northern Ireland or in the courts of another part of the UK or republic of Ireland in which you live.

c.      If you are a business customer, these Terms and any dispute or claim arising out of, or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of Northern Ireland. You and Weev both irrevocably agree that the courts of Northern Ireland will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms, their subject matter or formation (including non-contractual disputes or claims).

1. CONTACT US

If you have any questions or concerns regarding the Service or any of these Terms, please contact us at support@weev.ie.

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 Weev Promotion T&C

1. Night Rate

Terms & Conditions
The promotion runs from 00.00 18th September 24 - 11.59 until we decide to end the promotion. 

Exclusively for My Weev App customers. From 6pm - 8am, Normal over stay fees remain between 6pm - 10pm & 6am - 8am  (Max stay 4 hours) 

Only available on Weev branded chargers and at participating locations only. 
Please use the My Weev App to check charger promotion participation before starting your charging session.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a £5 / €5 overstay fee will occur after 4 hours and £5 / €5 for each hour thereafter. 

Promotion hours are 6pm - 8am.
All promotions are subject to change and can be withdrawn / amended at any time.

2. Taxi Rate

The promotion runs from 00.00 18th September - 11.59 on Friday 2nd April
You must be a My Weev App customer to use this promotion. To avail of this promotion please submit a valid photograph of your PSV / SPSV licence using the form located on: https://weev.ie/promotions 
 Only available on Weev branded chargers and at participating locations only. Please use the My Weev App to check the participation of charger promotion before starting your charging session.
The Taxi Rate will operate from 7.00am – 9.59pm. Then the Weev Night Rate runs from Promotion hours are 10pm - 7am.
Standard connection charges of 30p / 30c still apply.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a £5 / €5 overstay fee will occur after 4 hours and £5 / €5 for each hour thereafter. 
All promotions are subject to change and can be withdrawn/amended at any time.

3. Easee Home Charging Promotion 

Weev Easee Charging Combos are: 

Combo 1 - Price includes an Easee - 7.4kW Charger, Weev £50 / €50 public network credit, a black Easee charging hook, a Weev water bottle and home charger installation.

Combo 2 - Price includes an Easee - 7.4kW Charger, Weev £50 / €50 public network credit, a black Easee charging hook, a Easee 4m charging cable, a Weev water bottle and home charger installation.

All prices stated are based on a standard installation (being less than 10m from the fuse box to charger location). Should your installation be deemed “non-standard” additional fees will apply (as specified prior to installation).

A standard installation is as follows: 

• 7.4kW Charger
• 10m of cabling
• 1x Isolator in ROI
• 1x Equaliser in ROI
• 2 wall breakthroughs
• RCD/MCB and Surge protection

This Promotion runs from 00.01 07.2.2025 – 25.04.25 inclusive and is exclusive to Weev.ie Ltd customers in Northern Ireland and Weev Charging Limited in the Republic of Ireland.

All installations must be completed by 25.05.2025 and are subject to availability.

All promotions are subject to change and can be withdrawn/amended at any time.